For new goods, the duration of the legal warranty is Two Years, is completely Free of Charge, and starts from the delivery of the good. It applies only to defects existing at the time of delivery, i.e., faults in the design or manufacturing that become apparent within 24 months after delivery, while any subsequent defects due to owner actions (e.g., lack of or poor maintenance, etc.) are excluded.
In the case of a new product for Personal Use you have up to 26 months from the commencement date of the Legal Warranty to raise a claim (the statute of limitations requires you to report the defect within 2 months of its discovery);
In the case of a new product but for Professional Use you have up to 12 months.
Product easily transportable (light and space-saving):
Product NOT easily transportable (cumbersome or heavy);
* In both cases (products that are easy or difficult to move), since they are complex machines that require specific tools and machinery both for their repair and for the safety of the operators, it is always necessary to repair them at a specialized workshop suited for the purpose, except in special cases or simple problems that can also be solved on-site without the aid of external tools.
Unique service in the online marketplace, which we now provide for Free in addition to the Legal Warranty, generally in case of defects detected on new products after delivery.
The expert identifies and resolves common errors in the customer-implemented assembly or in the product commissioning procedure. This often avoids the need to move the product to a specialized workshop as outlined in the previous chapter (when not necessary), improving service, saving time, and maximizing efficiency.
AgriEuro headquarters:
AgriEuro Service Centers:
Manufacturer’s Service Centers:
By logging into the customer’s account, they will find their order history.
Within each order, you will be able to activate the following services for each individual product purchased:
If the Legal Warranty is being enforced, the user can open a “Service Request” to obtain immediate assistance in dealing with the problem.
It is generally performed in cases of never-used product, i.e., when the defect appears after delivery on the new product:
Thanks to a dedicated after-sales department, the overall lead time is usually short. The replacement product is always shipped after the defective one is received, without exception, in accordance with the provisions of the Consumer Code.
AgriEuro performs “restoration of conformity” through the primary right to Repair, applying the principle expressed by the Consumer Code of the case of excessive onerousness of the primary right to Replacement (a product with signs of wear and tear could be resold only in the status of “used” with substantial depreciation in the online selling price).
With a dedicated after-sales department, overall lead times are usually short.
In the event of particularly serious defects being detected, it will be evaluated afterwards whether to proceed with the Replacement of the product, given that in this scenario the repair would be excessively expensive.
In cases of PayPal payment, the conditions on the Legal Guarantee expressed thus far should be incorporated with the Terms of Use and Contract agreed upon by the Customer in the use of PayPal (e.g., in the event that the customer proceeds to open a dispute, PayPal may order, according to its terms, the return of the item with shipping costs borne by the customer.) We refer the customer for this purpose to review PayPal’s Terms of Use.
The Consumer Code stipulates the fulfillment of the Warranty activities within a “reasonable timeframe,” defined by most market players as 4 / 5 weeks (thus 28 to 35 days).
AgriEuro sets a more stringent goal by also observing the Consumer Code’s indication “based on the nature of the product and the customer’s use of it.”
Based on our PRODUCT LEVEL scale, which defines nature and intensity of use for which the product is designed and intended, we define the following target times for Legal Warranty:
However, in the absence of external factors (e.g., a manufacturer with long lead times in supplying spare parts) that slow down and prevent us from operating to our standards, most of the time we take is less than the above amount.
In the event that the warranty procedure was performed with pickup and drop-off of the product to the customer’s home, round-trip transportation time would have to be added to the lead time.
So, timeframe in the case of warranty + pickup transportation + drop-off transportation (at our expense)
| LEVEL | Pick-up transport | Days of warranty | Drop-off transport | Total estimated lead time |
|---|---|---|---|---|
| – Limited | 5 / 14 days * | 21 days | 5 / 14 days * | 31 / 49 days |
| – Hobbyist | 5 / 14 days * | 18 days | 5 / 14 days * | 28 / 46 days |
| – Semi-Pro | 5 / 14 days * | 16 days | 5 / 14 days * | 26 / 44 days |
| – Professional | 5 / 14 days * | 12 days | 5 / 14 days * | 22 / 40 days |
| – Industrial | 5 / 14 days * | 10 days | 5 / 14 days * | 20 / 38 days |
* PLEASE NOTE: The listed Pick-up and Drop-off Transport Times may vary depending on country of destination, customs clearance, and product size.
In the case the warranty procedure is applicable, and the product is returned for repair or replacement, the pickup will be carried out exclusively according to the terms stipulated in the conditions of purchase, the same as those already provided and accepted when the product was first delivered.
The assigned courier (usually the same one that made the first delivery) will arrange for the pickup of the product under warranty according to the standard operating methods employed by all couriers:
Major national couriers use vehicles of the following classifications:
As required by regulations, heavy and cumbersome products are shipped by us placed on pallets. Products weighing 50 kg and above can only be delivered/picked up to destinations that can be reached and safely accessed by vehicles of suitable size (see. second and third classification), equipped with hydraulic tail lift; loading/unloading is done independently by the driver via pallet truck, at street level.
In the case of destinations with access routes that differ from the minimum safety requirements for access of these vehicles, delivery and/or pickup will only be possible up to the nearest point they can reach.
Bumpy, uneven or rough roads not accessible to such vehicles and/or outside the normal road network, do not meet requirements for coverage in the courier service, Therefore, the customer must bring the product back to an accessible location.
Our services do not provide for deliveries and pickups with types of vehicles and/or loading methods other than the standards herein outlined, nor does the customer have the right to ask for different methods than the same ones provided in the purchase of the product.
To comply with the Sales Terms and Conditions, the goods must meet the description, specifications, quantity, quality stipulated in the contract, must be suitable for any particular use desired by the consumer and accepted by the seller, and must be supplied together with accessories and instructions.
Furthermore, the goods must be suitable for the purposes for which goods of the same type are normally used, meet the quality (including in terms of safety) and description of a sample made available by the seller.
The seller is liable for any lack of conformity that exists at the time of delivery of the goods, therefore, the consumer must always and in any case issue a complaint to the seller, who has to enforce the Sales Contract. The producer will be liable in the first instance for any non-conformity of the goods delivered to the consumer only to the extent that they can also be said to be a “seller,” that is, if they exercise retail sales.
In the presence of a conformity defect, during the period of the Legal Warranty, the consumer is first granted the right to repair or replacement of the goods (so-called primary remedies) to obtain “restoration of conformity” free of charge.
In case of replacement of a defective product with a new product, the Legal Warranty resets its expiration date starting from the date of delivery of the replacement product;
Alternatively, if this is not possible because the two primary remedies are impracticable, the consumer may seek a proportional reduction in price or termination of the contract (so-called secondary remedies).
There is a hierarchy among the measures provided for consumer protection; in fact, price reduction and contract termination can be used only in the cases provided by law (Art. 135-bis of the Consumer Code).
The “burden of proof” is distributed between seller and consumer, depending on when the defects arise. Two different situations can, in fact, occur.
Unless proven otherwise, defects in conformity that appear within one year after delivery of the good are presumed to have existed on that date unless such assumption is inconsistent with the nature of the good or the nature of the defect in conformity. Therefore, in this case it will be up to the seller to prove that the goods were fully compliant, i.e., that the defect complained of by the consumer occurred after delivery.
If, on the other hand, the defects appear one year or more after delivery, the consumer will be required to provide evidence that the defect was already present at the time of delivery.
The warranty conditions stated so far do not apply to purchases made by customers residing in countries outside the European Union and the goods have been shipped outside EU as well (e.g. Switzerland, Norway, United Kingdom, Albania, Montenegro, etc.). Reasons include customs costs that make moving product between nations too expensive.
In the event that the product delivered to one of these countries has a Conformity Defect, we will proceed with sending the parts affected by Conformity Defect (shipping costs borne by AgriEuro), and the customer, if required, will turn to an on-site specialized workshop of their choice at their own expense for their assembly.
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